1. Introduction

Arora Eye Hospital is committed to protecting the privacy and confidentiality of patient and visitor information. This Privacy Policy explains how we collect, use, store, and safeguard your personal and medical data.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, address
  • Medical Information: Health records, prescriptions, diagnosis, treatment details
  • Technical Data: IP address, browser type, cookies (if you use our website)

Such data may be collected when you:

  • Book appointments
  • Visit our hospital
  • Contact us via phone/email
  • Use our website

3. How We Use Your Information

We use your information to:

  • Provide medical consultation and treatment
  • Maintain medical records
  • Schedule appointments and communicate with you
  • Improve our healthcare services
  • Comply with legal and regulatory requirements

4. Sharing of Information

We do not sell or rent your personal data. However, we may share information:

  • With doctors and medical staff for treatment
  • With laboratories, pharmacies, or specialists (if required)
  • When required by law or government authorities

5. Data Security

We implement reasonable security practices to protect your data from unauthorized access, misuse, or disclosure, in line with the Information Technology Act, 2000 and SPDI Rules.

6. Your Rights

You have the right to:

  • Access your medical records
  • Request correction of incorrect data
  • Request confidentiality in communication
  • Withdraw consent (where applicable)

Healthcare providers generally must provide access to records within a reasonable time frame and may charge a minimal fee.

7. Cookies (For Website)

If you use our website, we may use cookies to:

  • Improve user experience
  • Analyze website traffic
  • Store user preferences

You can disable cookies in your browser settings.

8. Data Retention

We retain your information only as long as necessary:

  • For medical treatment and legal compliance
  • As required under applicable healthcare regulations

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact:

Arora Eye Hospital
📍 Near Papiha Park, Model Town, Fatehabad
📧 drjaskeeratarora@gmail.com
📞 +91 94163-12989

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